Creekside Inn Islamorada (sometimes hereinafter referred to as “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

Digital Accessibility Compliance Guidelines and Goals

We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.

Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.

Operable. We ensure the website is compatible with users’ browsing methods.

Understandable. Our content and information on all amenities is provided in a clear, concise way that avoids ambiguity.

Robust. A wide range of technologies can be used to access our site content.

Continuous Digital Monitoring

Our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact Shand Luce at shand.luce@islanderfloridakeys.com  with a description of the issue you encountered and your contact information. Your experience matters to us.

The Creekside Inn website may contain material from social media sites such as Facebook and YouTube, which are used to share additional content about our property, facilities, and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, YouTube, Twitter, and Instagram.

Accessible Features and Amenities

Creekside Inn Islamorada is compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the resort is an appropriate choice for their needs.

Property features:

• The property features accessible public entrance doors, each with a width of 36 inches, complemented by an accessible wheelchair ramp.
• An accessible registration counter is available, providing a designated space for the efficient exchange of materials.
• Creekside offers a publicly accessible restroom facility to cater to the needs of all our guests.
• We have established an accessible route that connects the parking area seamlessly to the main entrance and registration desk.
• Accommodations for accessible vehicles are provided on the premises, ensuring the comfort and convenience of our guests.
• While accessible transportation services are not offered on-site, a TTY (Text Telephone) is available to assist guests with specific communication needs.
• Please note that this property does not currently have visual and audible alarms for smoke, fire, and emergency situations.
• Our guest room televisions are equipped with closed captioning functionality, enhancing the inclusivity of our accommodations.
• It's important to note that braille signage is not currently available throughout the property.
• We take pride in offering an unobstructed and accessible pathway to all public entrances and the registration desk, ensuring a welcoming environment for all guests.

Accessible food and beverage outlets, meeting and event facilities, and other amenities:

• The Creekside Motel provides a food and beverage outlet through a third-party service. The primary entrance to the main restaurant boasts a width of 34 inches, while the entrance to the back patio is significantly wider at 90 inches.
• As part of our commitment to accessibility, the Creekside motel offers a pool area that is readily accessible to all guests. This includes a wheelchair ramp with a 60-inch wide gate. Please note that we do not have a chair lift available at this facility.
• To ensure accessibility throughout the motel premises, we have established an accessible route that connects the pool area, guest rooms, and all entrances for the convenience of our guests.

Accessible accommodations:

• Non-ADA room types feature an entrance room width measuring 35 inches, along with a bathroom door width of 24 inches.
• There is one non-ADA room available, which offers ADA accessibility with a roll-in shower.
• Our ADA Room offers a King Bed Mobility Accessible option with a Roll-In Shower. This room includes an entrance door with a width of 35 inches and a bathroom door with a width of 35 inches. It is furnished with a king-size bed, a roll-in shower, as well as an adjustable handicap shower bench and support bar.
• We provide an accessible and unobstructed route from the public entrance to our ADA room for your convenience.
• From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on Creekside Inn website. The property is not responsible for any third-party content on the website.
• Accessible rooms may be booked on our website directly or by calling. If you require additional information about the accessible features offered at any of our hotels (including further details about accessible rooms) or any other accessibility concerns please call.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Creekside Motel website. The Motel is not responsible for any third-party content on the website.